ITRefurbs respects your privacy. This policy explains what personal information we collect when you use itrefurbs.ca, how we use it, who we share it with, and the choices available to you.

Information We Collect

  • Information you provide: name, email address, shipping and billing address, phone number, and order or support details you submit through our forms.
  • Payment information is processed by our payment providers. We do not store full credit card numbers on our systems.
  • Automatically collected information: IP address, browser and device type, pages visited, and referring site, gathered through cookies and similar technologies.

How We Use Your Information

  • To process, fulfil and ship your orders, and to provide order updates.
  • To respond to support tickets, warranty claims, returns and exchanges.
  • To detect and prevent fraud, and to meet our legal and accounting obligations.
  • To send marketing emails where you have opted in. You can unsubscribe at any time.
  • To improve our website, product selection and customer experience.

Cookies

We use cookies to keep items in your cart, remember preferences, and understand how the site is used. You can disable cookies in your browser, though parts of the store may not function correctly.

Sharing Your Information

  • We share personal information only with service providers who help us operate the business — payment processors, shipping carriers, email and analytics providers — and only as needed to perform those services.
  • We may disclose information where required by law, or to protect our rights, property or safety.
  • We do not sell your personal information.

Data Retention & Security

We retain order and tax records for as long as required by Canadian law, and other personal information for as long as needed to provide our services. We use industry-standard safeguards to protect your information, though no method of transmission over the internet is completely secure.

Your Rights

  • You may request access to the personal information we hold about you, ask us to correct it, or request its deletion where we are not required to retain it.
  • You may withdraw consent to marketing communications at any time.
  • To make a request, contact support@itrefurbs.ca.

Children

Our store is not directed at children under 13, and we do not knowingly collect personal information from them.

Changes to This Policy

We may update this policy from time to time. The revision date shown on this page reflects the most recent version.