Buy Refurbished with Confidence
Every device is expertly tested, graded honestly, and warranty-backed. Here's exactly what our grades mean and how our coverage works.
How We Grade Our Tech
Clear, consistent grades so you always know exactly what you're getting.
- New-like condition with no visible signs of wear
- May have been opened for inspection, configuration, or a customer return
- Includes all original components and packaging
- Excellent cosmetic condition with minimal to no visible wear
- Screen and casing free from noticeable scratches or defects
- May include compatible replacement accessories rather than original items
- Good cosmetic condition with light, visible signs of use
- Components may be refurbished or repaired hardware
- New-grade health, but visible marks keep it out of Grade A
- Used cosmetic condition with clear signs of wear
- Unit has been through our full refurbishment process
- Tested and screened to confirm battery and functional health
ITRefurbs Standard Limited Warranty Policy
Full coverage terms, exclusions, and how to submit a claim.
ITRefurbs — Standard Limited Warranty Policy
Purpose
This policy outlines ITRefurbs' standard limited warranty terms, including coverage, exclusions, and the steps required to submit a warranty claim.
Warranty Coverage
Every purchase includes 30 days of coverage from the date of purchase, unless otherwise arranged. Extended coverage is available at checkout (90-Day, 1-Year and 3-Year plans).
Coverage applies to defects in materials or workmanship under normal use. ITRefurbs will, at its discretion, repair or replace defective components at no cost to you. If a repair is not feasible or you request a replacement, an identical model will be provided; if that model is unavailable, we will supply a comparable model of equal value.
What Is Not Covered
- Damage caused by misuse, neglect, accidents, improper handling, or unauthorized modifications and repairs.
- Issues arising from malicious or harmful software introduced after delivery.
- Physical damage unrelated to a manufacturing defect.
- Products with altered, removed, or unreadable serial numbers.
How to Submit a Claim
Contact ITRefurbs at support@itrefurbs.ca with your product name and serial number, order number, a description of the issue, and photos of the defect if possible.
Replacement Shipping
If a replacement unit or part is provided, it will be shipped to the original location of purchase. Shipping a replacement to an alternative location is at the buyer's expense.
ITRefurbs Care+ Plans
Add protection to any order. Pick a term, and it drops straight into your cart — coverage backed by our Canada-wide support team.
- Comes free with all orders
- Full hardware defect protection
- Free diagnostics
- Canada-wide support
- 90 days of coverage
- Same full protection
- Free diagnostics
- Canada-wide support
- Full 12-month coverage
- Same full protection
- Just $3.75/month
- Cheaper than stacking 90-day plans
- Full 36-month coverage
- Same full protection
- Just $2.64/month
- Our best price per day of cover
Link each paid plan to a warranty product in the theme editor so it adds straight to the cart.